QB Membership

The Terms & Conditions, are between:

Queensland Ballet Company, registered address 406 Montague Road, West End, 4101 ABN: 26009717079, ("QB"); and

The account holder/ purchaser of a Queensland Ballet Membership ("Member/s").

General

These Terms and Conditions are governed by the laws of Queensland, Australia.

Information on how to join and participate in the Queensland Ballet membership including all program guidelines, membership/payment forms and fact sheets made available online and actively distributed throughout the program form part of these Terms and Conditions of entry. Purchasing a membership is considered acceptance of these Terms and Conditions, and any ongoing updates to these Terms and Conditions.

The Queensland Ballet (ABN 26009717079) is the owner of Queensland Ballet Membership and its affiliated levels; QB Mini, QB Junior, QB Teen, QB Platinum, QB Premium.

Personal Information. Members grant Queensland Ballet the right to use personal information and artistic material including still and video footage for promotion, education, research and other Company business operations deemed reasonable by Queensland Ballet for commercial and non-commercial purposes. Project Consent Forms may be issued to participants if Queensland Ballet wishes to expand the use of personal information and artistic material beyond reasonable Company business operations.

These Terms and Conditions may be altered where necessary, with the most current version available for download from the Queensland Ballet website.

Where a member is a minor/dependent/child as defined by Australian Law, a parent/carer accepts these Terms and Conditions on their behalf.

By providing information to support a membership, the member warrants they either own the material or have acquired sufficient right to use the material for the purpose of the membership and agree to indemnify Queensland Ballet against any loss of damage cause by breach of this warranty.

The intellectual property and copyright of any material created in this program will be owned solely by Queensland Ballet, who are free to distribute and market as they see fit.

To the extent that there is any inconsistency between additional Terms and Conditions, these Terms and Conditions will prevail

Purchases, Opting-In and Renewal

Purchase The purchase of a Queensland Ballet Membership/s is not applicable as a tax-deductible gift or donation. All prices quoted are in Australian dollars (AUD) and include GST if applicable. A transaction fee and postage fees may apply to aspects of your purchase. You will be notified of the applicable fee prior to purchase.

Opting-In. A membership is not active until the full fee is paid. A membership fee forms part of the registration process and extra costs are incurred for select activities throughout the duration of the program. Memberships are valid and commence from date of purchase. Memberships continue indefinitely in 12-month billing cycles until opted-out. All information submitted must be true and correct at the time of registration. Queensland Ballet reserves the right, at any time, to verify the validity of a membership application, reject an application or disqualify a membership that is not in accordance with these Terms and Conditions.

Changes to the Price and Subscription Plans. We may change our membership fees and the price of our service from time to time; however, any price changes or changes to your subscription plans will apply no earlier than 30 days following notice to you.

Purchase Authority. You warrant that you have the authority to make payment for your membership and that you own/hold or have express permission of the owner/holder of the credit card or other payment facility used to purchase the membership.

Renewal. Unless you cancel and opt-out of your membership before your billing date, you authorize us to charge the membership fee for the next billing cycle to your Payment Method. Memberships will be automatically renewed at the same membership level and at the updated and relevant price, using the same payment details provided at initial payment, unless the membership is discontinued in accordance to the 'opt-out' terms and conditions.

Renewal Reminders. Three renewal reminder and opt-out notices (14 days, 17 day and 1 day prior) will be sent to the account holder's email address provided at purchase. This includes any changes to membership conditions and pricing along with opt-out options. It is important for members to ensure their email information is up to date, true and correct.

Billing

Billing Cycle. The membership fee will be charged to your Payment Method every 12 months from the initial purchase date. The renewal payment date is indicated on your profile in the members portal accessible by logging in at www.qbmembership.com.au.

Payment Method. You authorize us to charge the Payment Method associated to your account at time of renewal. If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel your account, we may suspend your access to the membership until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Local tax charges may vary depending on the Payment Method used. Check with your Payment Method service provider for details.

Updating your Payment Method. You can update your Payment Method in your member profile by logging in at www.qbmembership.com.au or contacting us directly via phone 07 3013 6666 or email membership@queenslandballet.com.au

Cancellations, Opt-Out and Refunds

Cancellation. You can cancel your membership at any time, and you will continue to have access to membership through to the end of your billing period.

Refunds. To the extent permitted by the applicable law, payments are non-refundable and we do not provide refunds or credits for any partial membership period. If you cancel your membership, your account will automatically close at the end of your current billing period. Once purchased memberships are non-refundable, transferable, exchangeable or redeemable for cash.

Opting-Out. To opt out of your membership prior to your 12 month renewal, please contact qbyouthmembership.com.au with notice to discontinue your membership or cancel your membership by logging in to your member profile at www.qbmembership.com.au . If you don’t wish to continue your membership after your subscription period, please do not make payment to renew your membership.

Merchandise and Competitions

Merchandise. Although every effort will be made to ensure membership merchandise is sent to the postal address provided during registration, Queensland Ballet takes no responsibility for lost, damaged or misdirected items not received by members. Membership packs can be expected within up to four weeks of registration, but merchandise is subject to available stock in which case a membership pack can take up to eight weeks for delivery. If lost, stolen or wrongly ordered, Queensland Ballet will not replace or swap items from the membership pack. T-shirt sizes are not guaranteed, although Queensland Ballet will fulfil orders providing a substitute size.

Competitions. At times Queensland Ballet will promote competitions for members only. Entry eligibility, how to register, selection process, all relevant dates and announcements will be published on the Queensland Ballet website or via email. Any additional Terms & Conditions unique to each competition or promotion will be published on our website in conjunction with the competition or promotion. The winner of any competitions or promotions will be decided by Queensland Ballet and this decision is final.

Registrations, Participation and Event Refunds

Registration. Queensland Ballet accepts no responsibility for inability to or failure to register by the closing date for any individual activities, events, or workshops. Activities may be physically strenuous, and participation is voluntary based on a participant's (or parent/guardian) own assessment of their fitness, health, cognitive ability to participate and understanding of the class or event requirements, activities and expected outcomes. The decision by Queensland Ballet to accept a member into the program or activity within the program may be based on a "first-in" basis and/or specified age limits, provided the membership form and or registration is not late or partially completed. If for any reason an activity is unable to take place as planned, including causes beyond the control of Queensland Ballet the program may be cancelled, suspended or modified.

Participation. The member agrees to indemnify Queensland Ballet against any injuries or damage to persons or loss or wrongful death, or loss or theft of property, whether caused by negligence or otherwise while participating in the activities provided throughout the membership period from first registration. While every effort is made to deliver accessible programs and resources, Queensland Ballet cannot guarantee modifications to information, infrastructure, delivery and content to ensure full participation for everyone. Information provided throughout the program is given for reference purposes only and to assist with general understanding. Before applying any information, members should seek professional advice from relevant experts who understand the personal circumstances of each individual.

Event Refunds. To the extent permitted by law (including the Australian Consumer Law), QB will not reimburse any additional expenses (such as the cost of travel, car-parking, child-care and accommodation) or other consequential loss suffered by you in connection with your attendance or non-attendance to an associated membership program or activity. All purchases, sales complaints and claims, and your legal rights, are included under the Australian Consumer Law.